Need something?
We’re here.
An issue in the app, a question about a plan, or an idea you want to share. Choose the right channel and talk directly with the Accademica team.
WhatsApp support Monday to Friday, 8:00–17:30 CET.
Start with what you need.
This helps your request reach the right person immediately so we can help you faster.
Something not working?
Issues with the app, your account, study materials, or a payment? Write to us and tell us what is happening.
Prefer a message?
For quick questions and support during the day, you can contact us directly on WhatsApp.
Have an idea we could build together?
Partnerships, schools, universities, creators, companies, or job applications. For anything else, start the conversation here.
Give us the right context.
If you are writing about a technical issue, a little extra context can help us get to the solution much faster.
Your account email
This lets us find the right profile immediately and check what is happening more quickly.
Device and browser
For example, iPhone, Android, Chrome, or Safari. Knowing where the issue happens helps us reproduce it.
Screenshot or screen recording
If you can, attach a screenshot or a short video. A few seconds are often enough for us to understand the issue immediately.
What you were doing
In one sentence, tell us what you were trying to do and, if possible, which step came right before the issue appeared.
The answer may already be here.
The most common questions about plans, Passes, accounts, and support. If you cannot find what you need, write to us.
See all pricingHow can I purchase a plan?
From the Pricing page, you can choose Base, Pro, or build a Pass around your exam season or school year. Checkout is completed in the app or on the web.
What is the difference between Pro and a Pass?
Pro is available as a subscription. A Pass gives you access to Pro features for the period you choose, with one payment and no automatic renewal at the end.
Which payment methods are available?
Accademica supports credit and debit cards, Klarna, and PayPal. The payment methods available to you are shown during checkout.
How can I change or manage my subscription?
Sign in to Accademica and open your account settings. From there, you can access the subscription management portal and review your plan, renewal, and available options.
How does a refund request work?
If you believe you are eligible for a refund, write to support@accademica.io and include the email linked to your account and the purchase details. The team will review the request under the applicable terms.
What are monthly generations?
Some AI activities use one generation. Base includes a monthly allowance, while Pro and Pass follow the limits shown on the Pricing page and in the app. Current allowances are always shown before purchase.
How do I use a coupon?
If checkout shows a promo-code field, enter the coupon before completing payment and make sure the discount has been applied to the total.
How can I change my password or delete my account?
Open your profile settings to manage credentials and account options. If you cannot sign in or need help, write to support@accademica.io.
