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Get in touch with our team
Write to us for support, collaborations, or just out of curiosity. We'll get back to you as soon as possible.
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Support
Student support
Issues with the app, questions about your plan or your materials? Write to us and we'll sort it out together.
support@accademica.io arrow_outward
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WhatsApp
Message us on WhatsApp
Support available Monday to Friday, 8:00 am – 5:30 pm CET.
+39 344 120 1716 arrow_outward
business
Partnerships
Work with us
Partnerships, collaboration proposals, or applications? Write to us directly.
info@accademica.io arrow_outward
FAQ
Frequently asked questions
Can't find the answer? Write to us on WhatsApp or by email.
How do I purchase a plan?
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Choose the Base, Pro, or Free plan directly from the
web app
or the mobile app. After signing up, tap the ⚙️ icon in the top
right and select Upgrade. One subscription works across
two personal devices.
What payment methods are available?
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Accademica accepts credit and debit cards, Klarna, and PayPal.
We're working on adding more payment options.
How do I change my plan?
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Go to your account, open Settings (⚙️), select
Your portal, and click Manage subscription.
The system automatically calculates any prorated price
difference for the remaining period.
How does the refund policy work?
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You can request a refund if you have used the service for less
than 2 hours and the purchase was made within the previous 14
days. Write to us at
support@accademica.io
with your account email.
What are "monthly generations"?
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Every time you upload material and generate tools (flashcards,
mind map, quiz…) you use one generation. With Base you get 70
generations a month — enough to prepare all your exams. The Pro
plan is unlimited.
How do I use a coupon?
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During checkout, click Add promo code, enter your
coupon, and verify the discount has been applied before
completing the payment.
What happens to my materials if I downgrade to Free?
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Your workspaces and materials stay safe. You can access only
your 3 most recent workspaces until you upgrade again. No data
is deleted.
How do I change my password?
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Go to your account, open Settings (⚙️), and select
Change password. We recommend using a strong, unique
password.
How do I delete my account?
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Go to your profile, open Settings (⚙️), and select
Delete profile. This action is permanent and will
delete all associated data.
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